General Questions And Answers:    

Why buy a Philips Warranty Solutions plan?
Your Philips Priority Extended Warranty plan covers you, with no deductibles for unlimited service calls. And for products eligible for replacement plan coverage (most products under $400), we’ll refund the full purchase price of the product – no hassles, just your money back. Also, Philips guarantees your satisfaction; if you are not satisfied with your purchase, cancel your contract for a full refund (full refunds offered within first 60 days of purchase minus any claims paid.)

What are the call center hours?
The customer support center is open 24 hours a day, 7 days a week, and can be reached through a toll free number.

Is technical support available?
We provide immediate technical support and problem determination. Our goal is to solve a problem as quickly as possible over the phone. This saves you downtime and inconvenience.

What products are covered?
Virtually any consumer electronic or computer product is eligible for a Philips Warranty Solutions service plan.

What does the service contract cover and are there any hidden costs?
A Philips Warranty Solutions contract offers 100% protection from product failure for the entire term of the contract. You will never have to pay trip charges, deductibles, parts costs, or any other charges normally associated with repairs.

Can I cancel my contract?
Yes. Generally, you may cancel within 60 days of the original purchase and are entitled to a full refund (refunds will be adjusted to account for any service that may have been rendered under the contract). After 60 days the contract may be canceled and you will receive a prorated return based on the amount of days remaining on the contract. The exact refund amount may vary due to state and local regulations.

What about DOA's and damaged equipment?
Please refer to the retailer's return policy.

Replacement/Reimbursement Warranty Program

How does the Replacement/Reimbursement Program work?
For products with a purchase price less than $400, your claim will be handled through the Replacement Program. Upon receipt of the broken equipment, Philips Warranty Solutions will reimburse you for the purchase price of the equipment.

Service Warranty Program

When can I expect service?
Remember, while our customer service support centers are open around the clock, appointment scheduling and actual repairs are performed during normal business hours (Monday through Friday between 8 AM and 5 PM, local time)

Who performs the service?
In warranty service is provided by a nationwide network of certified, factory-authorized technicians. Out-of-warranty service is provided by quality national service providers . This gives you the peace of mind you expect from a service contract.

How quickly can I expect to receive service?
Our program is designed to be a reliable repair program that strives to give you convenient and quick service. You can expect 24-hour, 7 days a week customer service phone support. For on-site service that’s usually available for items such as home entertainment systems, desktop PCs, and large televisions, a technician should contact you within 4 business hours to schedule on-site service. For depot and express ship service that applies to smaller electronics and PC equipment, most repairs are completed and the units are returned to you within 5 business days depending on parts availability.

What information do I need to schedule service?
Your contract number and equipment serial number is all you need to get started on a claim. If you cannot locate the contract, our customer service representatives have a variety of methods to help verify your eligibility.

What products are serviced on-site?
- Larger printers i.e. laser or dot matrix retailing over $1,200
- Large Consumer Electronics and Desktop PCs.

What products are serviced via the express ship program?
- Components requiring advanced technical repairs.

How does the Express Ship program work?
In instances where product limitations require work to be performed at a service center or when the product is located in a remote area, you are entitled to service via the express ship program. You will receive a box, via priority mail, with specific return mailing instructions. When the repair is completed the unit will be shipped back to you via priority mail. All charges for shipping, packaging, and insurance are covered by the contract.